Handling Compliance breaches by your firm when handling client accounts
Budget: $10 – $30 USD
I am working in a Collection Agency. My collectors did the following breaches:
1) Not verifying customers
2) Being rude
The above was detected when the voice recording was audited by the client.
How best to handle this situation with the client when the breaches are repeated (by different collectors) and the contract of the company is at risk
1) Not verifying customers
2) Being rude
The above was detected when the voice recording was audited by the client.
How best to handle this situation with the client when the breaches are repeated (by different collectors) and the contract of the company is at risk