Comprehensive Ecommerce Legal Documents Creation

Legal document writer for my new launching ecommerce platform. Here are the list of all legal document need for my web and app. All the document made with my discussion.
Essential Legal Documents for Ecommerce Platform
1. Platform Level (Sabhi Users ke liye common)
• $ Privacy Policy
o User data collection (name, email, phone, address, location, payment info, browsing data)
o Data storage & sharing (third party, analytics, delivery partner)
o Consent for data processing
o GDPR / IT Act compliance (Indian users ke liye IT Rules, 2021 bhi follow karna hoga)
• $ Terms & Conditions (User Agreement)
o Platform ka use kaise karna hai
o Account creation, suspension, termination
o Order, bidding, and quotation rules
o Platform charges, fees, refunds, cancellation
o Intellectual property rights (logo, brand, listings)
• $ Cookies Policy
o Tracking, analytics, personalised ads ke liye cookies use karne ki info
o Consent management
• $ Refund & Cancellation Policy
o Customer ko kis condition me refund milega
o Vendor/service provider ki responsibility
o Timeline (e.g. 7 days return)
• $ Shipping & Delivery Policy
o Delivery timeframes, late delivery liability
o Delivery boy/partner ka role
o Lost/damaged parcel claims
• $ Payment & Transaction Policy
o Accepted payment modes (UPI, cards, wallet, COD)
o Payment gateway compliance (PCI DSS)
o Taxes (GST, TDS etc.)
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2. Vendor & Service Provider Related
• $ Vendor Agreement / Service Provider Agreement
o Commission / platform charges
o Listing guidelines (fake product/service not allowed)
o GST compliance (if applicable)
o Liability in case of disputes
• $ Vendor KYC / Onboarding Terms
o Documents required (GST, PAN, Aadhaar, Bank details)
o Verification process
o Account suspension rules
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3. Customer Related
• $ User/Customer Agreement
o Order placing, bidding/quotation system rules
o Return & refund rights
o Dispute resolution mechanism
o Account security rules
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4. Delivery Boy / Partner Related
• $ Delivery Boy Agreement
o Duties, conduct, and liability
o Payment & incentive rules
o Insurance & accident policy (optional)
o Device & app usage rules
• $ Delivery Partner Agreement (if logistics tie-up hai)
o SLA (Service Level Agreement)
o Liability for late/missing packages
o Revenue share / commission rules
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5. Other Important Legal Documents
• $ Grievance Redressal Policy (IT Rules 2021 ke hisaab se)
• $ Dispute Resolution & Jurisdiction Clause (arbitration, Indian court jurisdiction)
• $ Intellectual Property Policy (copyright, trademark issues, counterfeiting protection)
• $ Anti-Fraud & Fair Use Policy (fake orders, spam, misuse)
• $ Compliance Documents
o Consumer Protection (E-commerce) Rules, 2020
o Information Technology Act, 2000