Remote Account Manager for Ecommerce Business
Budget: ₹37,500 – ₹75,000 INR
TYPICAL FUNCTIONS AND RESPONSIBILITIES
● Outbound communication to customers that qualify for account management
● Keeping in contact with select customers to understand their needs and to offer services and products
● Feedback to managers on customer account additions and removals from account managers lists
● Infill a monthly report form per customer with details including sales opportunities
● Taking ownership of accounts’ orders with long lead times or price changes discovered during P&A process, including discussions with processing team
● Proactive management of orders with long estimated shipping times, contacting vendors before ship date to stay ahead of the order
● Monitor customer returns to prevent interruptions in the process
● Approve and append monthly account review forms provided by management
● Offer company preferred brands when customer inquires about a category
● Offer customer related products complimentary to their purchase history
● Review customer surveys and confirm customers preferences are met
● Score well on a satisfaction survey sent to customer indicating account manager performance
● Increase customer sales growth through effective account management
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty in accordance with company standards and goals.
Must be able to work in Pacific Standard Time zone
Education and/or Experience
High School or Equivalent. Previous experience in MROsupply for at least 6 months
Language Skills
Language fluency to have a casual conversation with customers as well as correct pronunciation of parts and brand names.
Reasoning Ability
Ability to apply principles of logic and use critical thinking to solve a wide range of intellectual and practical problems.
● Outbound communication to customers that qualify for account management
● Keeping in contact with select customers to understand their needs and to offer services and products
● Feedback to managers on customer account additions and removals from account managers lists
● Infill a monthly report form per customer with details including sales opportunities
● Taking ownership of accounts’ orders with long lead times or price changes discovered during P&A process, including discussions with processing team
● Proactive management of orders with long estimated shipping times, contacting vendors before ship date to stay ahead of the order
● Monitor customer returns to prevent interruptions in the process
● Approve and append monthly account review forms provided by management
● Offer company preferred brands when customer inquires about a category
● Offer customer related products complimentary to their purchase history
● Review customer surveys and confirm customers preferences are met
● Score well on a satisfaction survey sent to customer indicating account manager performance
● Increase customer sales growth through effective account management
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty in accordance with company standards and goals.
Must be able to work in Pacific Standard Time zone
Education and/or Experience
High School or Equivalent. Previous experience in MROsupply for at least 6 months
Language Skills
Language fluency to have a casual conversation with customers as well as correct pronunciation of parts and brand names.
Reasoning Ability
Ability to apply principles of logic and use critical thinking to solve a wide range of intellectual and practical problems.
Related categories:
Communications