Pet-Hotel Phone Booking Representative
Budget: $8 – $15 AUD
We are seeking a Native English Speaker familiar with Australian accents to join our team as a Remote Customer Service Representative for our Dog Hotel. This role requires strong data entry skills, the ability to learn about a variety of services and their details, and familiarity with animal's needs. As the first point of contact for our dog-loving clientele, you will be responsible for providing exceptional service by taking phone bookings and ensuring clients feel comfortable and welcome.
Responsibilities:
- Engage with clients in a friendly and welcoming manner, making them feel at ease while booking their pets' stays.
- Utilise strong data entry skills to accurately record client and pet details during phone conversations.
- Learn about our facility, policies, and pricing structure to effectively assist clients and provide relevant information.
- Schedule bookings using various software applications, following established protocols (training provided).
- Adapt to varying call volumes and maintain high-quality service and timely responses.
- Adhere to assigned phone coverage hours on weekdays (8:30 am to 4:00 pm) and Saturdays (8:30 am to 2:00 pm AEST).
- Maintain a quiet and professional at-home environment to provide uninterrupted phone support.
Requirements:
- Native English speaker familiar with Australian accents for effective communication with clients.
- Strong data entry skills and attention to detail for accurate record-keeping.
- Ability to learn about a variety of services and their details.
- Familiarity with animal's needs, such as a basic understanding of different dog breeds.
- Excellent communication skills with a friendly and engaging personality.
- Reliable internet connection and availability during scheduled hours.
- Flexibility with weekdays and mandatory availability on Saturdays.
Applicants will be asked to complete an online test prior to interviews.
Hourly Rate in AUD only
Join our team and provide exceptional service to our clients and their furry friends.
Responsibilities:
- Engage with clients in a friendly and welcoming manner, making them feel at ease while booking their pets' stays.
- Utilise strong data entry skills to accurately record client and pet details during phone conversations.
- Learn about our facility, policies, and pricing structure to effectively assist clients and provide relevant information.
- Schedule bookings using various software applications, following established protocols (training provided).
- Adapt to varying call volumes and maintain high-quality service and timely responses.
- Adhere to assigned phone coverage hours on weekdays (8:30 am to 4:00 pm) and Saturdays (8:30 am to 2:00 pm AEST).
- Maintain a quiet and professional at-home environment to provide uninterrupted phone support.
Requirements:
- Native English speaker familiar with Australian accents for effective communication with clients.
- Strong data entry skills and attention to detail for accurate record-keeping.
- Ability to learn about a variety of services and their details.
- Familiarity with animal's needs, such as a basic understanding of different dog breeds.
- Excellent communication skills with a friendly and engaging personality.
- Reliable internet connection and availability during scheduled hours.
- Flexibility with weekdays and mandatory availability on Saturdays.
Applicants will be asked to complete an online test prior to interviews.
Hourly Rate in AUD only
Join our team and provide exceptional service to our clients and their furry friends.