Looking for Client Relations -- 2
Budget: $1,500 – $3,000 USD
We are a rapidly growing private aviation company and we are looking for a Client Relations. A very dynamic and energetic individual with one year experience similar to this role. Aviation knowledge is preferred but not a must, but able to deliver 1st class customer service under pressure.
Responsible for responding to the clients’ inquiries and concerns escalating high-level complaints to the appropriate department, and accurately processing their service requests.
Must be able to resolve client concerns and understand client needs.
Confident in troubleshooting and have the ability to investigate if they don’t have enough information to answer broker questions or resolve an issue
Have the ability to assist both external and internal clients and be able to work within other departments to understand their needs.
Must be able to use the phone and the internet to respond to client queries.
Must be able to work quickly and accurately and have the ability to manage multiple responsiblities at once by focusing on one task while keeping track of others.
Need to be genuinely excited about helping clients.
Patient, empathetic and have good communication skills.
Must be a self starter and have the ability to foresee issues and communicate with brokers accordingly.
Responsible for responding to the clients’ inquiries and concerns escalating high-level complaints to the appropriate department, and accurately processing their service requests.
Must be able to resolve client concerns and understand client needs.
Confident in troubleshooting and have the ability to investigate if they don’t have enough information to answer broker questions or resolve an issue
Have the ability to assist both external and internal clients and be able to work within other departments to understand their needs.
Must be able to use the phone and the internet to respond to client queries.
Must be able to work quickly and accurately and have the ability to manage multiple responsiblities at once by focusing on one task while keeping track of others.
Need to be genuinely excited about helping clients.
Patient, empathetic and have good communication skills.
Must be a self starter and have the ability to foresee issues and communicate with brokers accordingly.