Customer Service Representative

Customer Service Job Duties

Handles incoming calls or inquiries from prospective customers or client Assists customers effectively by solving customer disputes
Provides customer additional information or explains services
Discusses products offered and ensures customer satisfaction
Tactfully handles confrontational or stressful interactions with the public
Completes supporting paperwork and data entry as required
Accurately captures customer information
Creates and maintains service reports

Customer Service Job Skills
Strong communication and negotiation skills
Detail oriented and works with a high degree of accuracy
Ability to multitask
Handles confidential financial and personal information appropriately
Ability to tactfully handle stressful and difficult situations
Possess strong problem solving skills
Customer Service Job Experience

Minimum 1 year prior experience preferred
Minimum: High School Diploma or equivalency