Customer Service Executive
Budget: £5 – £10 GBP
To manage bookings on a daily basis from external sources including Airbnb, Booking.com, Agents and Guests via IT systems.
Answer all enquiries concerning bookings, services, properties, hours of operation, and local area & attractions.
To have full knowledge of the property portfolio including rates, access and any local information.
To check correspondence/emails on a daily basis before arrival date and ensure all relevant information is acquired and fully documented
To manage all check in and check out communications.
To liaise with the General Manager on all property maintenance issues.
To ensure last minute bookings are managed efficiently.
Answer all enquiries concerning bookings, services, properties, hours of operation, and local area & attractions.
To have full knowledge of the property portfolio including rates, access and any local information.
To check correspondence/emails on a daily basis before arrival date and ensure all relevant information is acquired and fully documented
To manage all check in and check out communications.
To liaise with the General Manager on all property maintenance issues.
To ensure last minute bookings are managed efficiently.