BPO/ Tele calling

Job Description for CCE
Title: Customer care executive
Location: Hyderabad
Language: Telugu/Hindi / English
Reports to: Team Leader
Qualification: +2 / Pursuing Graduation / Any Graduates
Experience: fresher or experience
Compensation: 9500 to 16000(Based on profile& Shifts)
Shift: Rotational shifts
Position Summary: First point of contact to the customers.
Key Responsibilities and Summary:
Call Centre Agent Roles & Responsibilities:
• Managing Inbound and/or outbound calls
• Following various communication scripts when speaking to a customer;
• Identifying customer needs, answering questions and providing solutions/alternatives to issues;
• Up selling products and services wherever possible;
• Building sustainable customer relationships;
• Keeping records of all conversations organized;
• Building product knowledge; and improving performance and achieve targets.
• Maintaining and improving quality results by adhering to standards and guidelines.
Call Centre Agent Skills:
• Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.
• Organized: Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.
• Flexible: Agents have to be able to adapt to unique customer queries and situations.
• Friendly/empathetic: Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
• Calm under pressure: Agents may have to handle hundreds of customer calls each day. They should be able to maintain composure in stressful situations.
• Effective communicator: Agents need great verbal/written skills to effectively communicate with customers.
• Professional: Agents must be able to apply professional behavior with colleagues and customers to quickly and effectively resolve issues and improve customer satisfaction.
Desired Candidate Profile

• Candidates who are Fresher/Recent Graduates/Candidates with relevant experience) can apply
• Fluency in communication(English &Hindi)
• Familiar with MS Office Tools
• Have a good attitude - should be committed to the work
• Can-do attitude with ability to manage multiple tasks in tight timeline frames.
• Ability to work independently with strong attention to detail and quality.
• Must be patient and a good listener to answer customer query and concerns.
• Excellent customer handling and customer engagement skills.


Thanks & Regards
Swarnalatha
HR Executive