customer support (Korean/English)
Budget: $15 – $25 USD
Project Title: Zoom Call Customer Support (Korean/English)
I am in need of a customer support specialist who can provide assistance to our customers via zoom calls.
Company Introduction:
At Boost, we start by conducting a detailed analysis of the job description to understand the technical skills and logical thinking required for the role. We offer custom coding tests and real-world aligned take-home tests, designed by professionals currently employed at globally renowned big tech companies.
Role Description:
You will play a key role in directly communicating with Boost's clients via Zoom to accurately gather their real development needs and use this information to tailor coding tests. This role requires an understanding of technical tasks and exceptional customer engagement skills.
Key Responsibilities:
- Engage with clients over Zoom calls to collect detailed information on technical requirements and development tasks.
- Clearly understand and communicate clients' needs and technical details.
- Provide information necessary for the creation of customized coding tests and assessment criteria.
Qualifications:
- Excellent communication and customer service experience.
- Understanding or background in technical tasks (preferred).
- Fluent in Korean and English. (Don't need to be perfect Korean)
- Proficient with Zoom and other online communication tools.
- Prior experience in customer support roles
- Familiarity with using zoom for customer interactions
Availability:
- Support is needed during business hours only
Expected Customer Volume:
- On average, we expect to have 1-10 customers needing support per day.
I am in need of a customer support specialist who can provide assistance to our customers via zoom calls.
Company Introduction:
At Boost, we start by conducting a detailed analysis of the job description to understand the technical skills and logical thinking required for the role. We offer custom coding tests and real-world aligned take-home tests, designed by professionals currently employed at globally renowned big tech companies.
Role Description:
You will play a key role in directly communicating with Boost's clients via Zoom to accurately gather their real development needs and use this information to tailor coding tests. This role requires an understanding of technical tasks and exceptional customer engagement skills.
Key Responsibilities:
- Engage with clients over Zoom calls to collect detailed information on technical requirements and development tasks.
- Clearly understand and communicate clients' needs and technical details.
- Provide information necessary for the creation of customized coding tests and assessment criteria.
Qualifications:
- Excellent communication and customer service experience.
- Understanding or background in technical tasks (preferred).
- Fluent in Korean and English. (Don't need to be perfect Korean)
- Proficient with Zoom and other online communication tools.
- Prior experience in customer support roles
- Familiarity with using zoom for customer interactions
Availability:
- Support is needed during business hours only
Expected Customer Volume:
- On average, we expect to have 1-10 customers needing support per day.