WIX WEBSITE CODING- FIX CUSTOM CHECKOUT ISSUES
Budget: $250 – $750 AUD
Hi, I have had another Top Rated Wix coder create a custom checkout system for me on my wix website www.bloomingkeepsakes.com.au BUT unfortunatly I have had nothing but issues ever since.
I have been in contact with this coder for him to fix the issues but he keeps saying "it's strange, attempts to fix it and then nothing changes".
I am not sure if it is a coding issue or if the items he has added in just need adjusting but right now we have frustrated customers and false data coming into our back end system, we are having to triple check everything.
I need someone who can help fix these issues and hopefully get our checkout system to run smoothly.
- Our checkout system has been created so that we can offer our customers three payment options –
PAY IN FULL, PAY 50% NOW 50% LATER, or 4 x Interest Free payments (25%) deposit.
Payment are linked to stripe.
SOME OF THE ISSUES WE ARE FACING ARE-
Conflict now with the WIX Orders/shop, when an order is placed it creates an order in wix orders aswell and with the full dollar amount not the amount the customer chose to pay.
A custom “orders page” was created in content manager so we could view the details of these new orders, BUT the information its collecting is not always correct, the info we are collecting like event date is coming through incorrect by 1 or two days, it also shows that a customer may have had an item in their cart, but before checking out deleted it, but it still comes through to us.
Multiple orders sometimes come through for the same customer, but this seems to only happen with some customers? But only one payment has been made.
Once customer pays, there is no order confirmation sent to the customer because I had to turn the wix orders one off due to the multiple orders issue and incorrect dollar value. The customer was receiving multiple order confirmations (same as us) saying they had ordered 2 or 3 times and it was showing the full amount not the amount they chose to pay with our new payment checkout option. Lots of confusion so I turned these off, but now customers are contacting us saying they don’t know if their order went through, it takes them to the some “Just finishing up here” page, with no confirmation that their order went through.
We were receiving an order email with details of these new orders but now we are no longer receiving this so we have to manually go in and check.
I have been in contact with this coder for him to fix the issues but he keeps saying "it's strange, attempts to fix it and then nothing changes".
I am not sure if it is a coding issue or if the items he has added in just need adjusting but right now we have frustrated customers and false data coming into our back end system, we are having to triple check everything.
I need someone who can help fix these issues and hopefully get our checkout system to run smoothly.
- Our checkout system has been created so that we can offer our customers three payment options –
PAY IN FULL, PAY 50% NOW 50% LATER, or 4 x Interest Free payments (25%) deposit.
Payment are linked to stripe.
SOME OF THE ISSUES WE ARE FACING ARE-
Conflict now with the WIX Orders/shop, when an order is placed it creates an order in wix orders aswell and with the full dollar amount not the amount the customer chose to pay.
A custom “orders page” was created in content manager so we could view the details of these new orders, BUT the information its collecting is not always correct, the info we are collecting like event date is coming through incorrect by 1 or two days, it also shows that a customer may have had an item in their cart, but before checking out deleted it, but it still comes through to us.
Multiple orders sometimes come through for the same customer, but this seems to only happen with some customers? But only one payment has been made.
Once customer pays, there is no order confirmation sent to the customer because I had to turn the wix orders one off due to the multiple orders issue and incorrect dollar value. The customer was receiving multiple order confirmations (same as us) saying they had ordered 2 or 3 times and it was showing the full amount not the amount they chose to pay with our new payment checkout option. Lots of confusion so I turned these off, but now customers are contacting us saying they don’t know if their order went through, it takes them to the some “Just finishing up here” page, with no confirmation that their order went through.
We were receiving an order email with details of these new orders but now we are no longer receiving this so we have to manually go in and check.
Related categories:
PHP
Website Design
CSS
Wix
Coding
Payment Gateway Integration
Payment Processing