French-English Customer Support Agent -- 2

I manage an operation that receives calls from both French- and English-speaking customers, and I need those callers to feel fully supported in either language. All calls will centre on customer support—answering questions, guiding users through simple troubleshooting steps, logging each interaction, and ensuring issues are either resolved or correctly escalated.

You will log in to our cloud phone system during agreed-upon hours, greet callers warmly in their preferred language, and document the outcome of every conversation in our CRM. Familiarity with tools such as Zendesk, Freshdesk, or a comparable ticketing platform will help you hit the ground running, though I can provide quick onboarding if needed. A stable internet connection, a quality headset, and a quiet workspace are essential.

Deliverables:
• Real-time, bilingual call handling within the scheduled shift
• Clear, concise notes entered into the CRM for each ticket
• Immediate escalation of any issue that cannot be resolved on the first call

If you thrive on helping people and can switch seamlessly between French and English, let’s make sure every caller leaves satisfied.