Comprehensive IT Support Needed for MSP -- 2

As a growing Managed Service Provider, I'm seeking a reliable IT support partner who can manage levels 1, 2, and 3 service tickets. Initial workload is approximately 40 hours a month. The ideal partner would be able to handle all IT support tickets, environments, and projects.

Key Responsibilities:
- Desktop support
- Network support
- Server management
- Microsoft 365 Administration
- Support for various IT projects
- Continuous system monitoring
- Backup support
- Cybersecurity & threat protection
- Hardware troubleshooting and repair
- Virtualization management (e.g., VMware, Hyper-V)
- Managing software updates and patches
- Developing and testing disaster recovery plans
- Maintaining IT inventory and asset management
- Mobile device management and support
- Providing remote support via various tools
- Email system administration and troubleshooting
- Liaising with third-party vendors for IT services
- Providing user training and support documentation

Please, only bid if you currently provide these services for other clients. Your experience and track record in IT support will be key to our partnership.

We prefer weekly meetings for communication and reporting. Support tickets should be managed and communicated over the phone. Support tickets should have a response time of 1 hour. The support should be provided during EST (Eastern Standard Time) working hours.

The IT support partner should use common tools such as ServiceNow, Zendesk, ConnectWise, and SolarWinds. We prefer IT support partners experienced in the Retail, Distribution, Warehouse, Construction, and Non Profits industry. HaloPSA. The IT support partner should use popular IT management tools such as ServiceNow, Zendesk, ConnectWise, SolarWinds, and HaloPSA.