Cloud Contact Center Trainer
Budget: ₹750 – ₹1,250 INR
I’m putting together an instructor-led programme for our internal, intermediate users who already grasp general cloud concepts but now need to master contact-center-as-a-service platforms and the associated quality and lifecycle management tools.
The course must cover:
• Introduction to Cisco Cloud with a clear focus on Webex CC and Webex CCE
• Amazon Connect fundamentals, including tenant set-up and initial configuration
• Genesys Cloud architecture, key components and a guided first deployment
• QM concepts—major products, vendor landscape, core features and practical use cases
• LCM overview, feature set and day-to-day administration tasks
I’m looking for someone who has hands-on implementation experience, can translate that knowledge into clear explanations, and is comfortable fielding in-depth questions from an audience that sits squarely at an intermediate level.
Deliverables I expect:
1. A detailed course outline approved before any delivery begins
2. Slide deck and lab guides we can reuse internally
3. Live virtual sessions (dates are still flexible) recorded for later reference
4. A short post-training assessment to confirm learning outcomes
If this aligns with your expertise—whether you’re a freelance trainer, SME or solutions architect—please let me know your availability and proposed approach so we can finalise the schedule and commercial terms.
The course must cover:
• Introduction to Cisco Cloud with a clear focus on Webex CC and Webex CCE
• Amazon Connect fundamentals, including tenant set-up and initial configuration
• Genesys Cloud architecture, key components and a guided first deployment
• QM concepts—major products, vendor landscape, core features and practical use cases
• LCM overview, feature set and day-to-day administration tasks
I’m looking for someone who has hands-on implementation experience, can translate that knowledge into clear explanations, and is comfortable fielding in-depth questions from an audience that sits squarely at an intermediate level.
Deliverables I expect:
1. A detailed course outline approved before any delivery begins
2. Slide deck and lab guides we can reuse internally
3. Live virtual sessions (dates are still flexible) recorded for later reference
4. A short post-training assessment to confirm learning outcomes
If this aligns with your expertise—whether you’re a freelance trainer, SME or solutions architect—please let me know your availability and proposed approach so we can finalise the schedule and commercial terms.