IP Telephony Integration with Support Portal

I am seeking a skilled professional to connect my IP Telephony system to my customer support portal. The primary goal is to automate call routing to support agents. Currently, my setup involves a Cisco router which serves as the support agent system.

Ideal Skills and Experience:
- Expertise in IP telephony systems.
- Experience with Cisco router configurations.
- Knowledge in customer support portal integrations.
- Skills in automated call routing setup.
- Familiarity with troubleshooting and optimizing call systems.