Nextiva Router (Modem issue)

Job ID: 32590849

Budget: $30 – $250 USD

Just started a Networking Job. This ticket (read below) came into my que. What steps should I take to go about resolving it?

"Getting delay when answering!!" Could be a router or modem issue…. The sparklight one is probably a PoS."

https://www.nextiva.com/support/articles/what-routers-are-compatible-with-nextiva-service.html <https://www.nextiva.com/support/articles/what-routers-are-compatible-with-nextiva-service.html>

Confirm our router has these settings.

https://www.nextiva.com/support/articles/nextiva-networking-guidelines.html <https://www.nextiva.com/support/articles/nextiva-networking-guidelines.html>