Cisco Call center, with reporting and analytics
Budget: $1,500 – $3,000 USD
Unified Cisco Contact Center Solution for Agents & Supervisor
- Interactive Voice Response: (Greetings in Arabic and English) IVR for
automated, self-service options and intelligent call routing (Options will be provided in the selected language and selected by pressing a number on number pad, ie. user presses 1 for sales).
- Integration with existing Cisco Call Manager with Call Center
- Provides a user-friendly interface for agents and supervisors,
with customizable layouts and tools for efficient customer
Engagement - using Cisco Finesse
- Includes real-time and historical call reporting, workforce
optimization tools, and scheduling features to boost
Productivity.
Call recording
- Delivers detailed analytics and reporting to evaluate
performance and customer satisfaction
- Solution Support for Collaboration
- On-Premises UCCX Premium Concurrent Agent
- Computer telephony integration & Agent and desktop services
- Voice Gateway or Toll-Free Number Integration
- Finesse Desktop Verification with Jabber Endpoints
- Gather feedback from customers with post-call IVR surveys (similar to call menu rating from 1 to 5 with numbers being the way to choose rating ie. 4 was pressed for rating of 4).
Tool summary: Cisco UCCX, Cisco Finesse, CUCM, Jabber
Integration with existing CRM, database or existing system for
user details may be required
Licenses will be handled on our end
- Interactive Voice Response: (Greetings in Arabic and English) IVR for
automated, self-service options and intelligent call routing (Options will be provided in the selected language and selected by pressing a number on number pad, ie. user presses 1 for sales).
- Integration with existing Cisco Call Manager with Call Center
- Provides a user-friendly interface for agents and supervisors,
with customizable layouts and tools for efficient customer
Engagement - using Cisco Finesse
- Includes real-time and historical call reporting, workforce
optimization tools, and scheduling features to boost
Productivity.
Call recording
- Delivers detailed analytics and reporting to evaluate
performance and customer satisfaction
- Solution Support for Collaboration
- On-Premises UCCX Premium Concurrent Agent
- Computer telephony integration & Agent and desktop services
- Voice Gateway or Toll-Free Number Integration
- Finesse Desktop Verification with Jabber Endpoints
- Gather feedback from customers with post-call IVR surveys (similar to call menu rating from 1 to 5 with numbers being the way to choose rating ie. 4 was pressed for rating of 4).
Tool summary: Cisco UCCX, Cisco Finesse, CUCM, Jabber
Integration with existing CRM, database or existing system for
user details may be required
Licenses will be handled on our end