AI-driven Phone Call Scoring & Coaching App
Budget: $750 – $1,500 USD
**Project Overview:**
I need an automation system to analyze and grade my employees' phone calls based on predefined criteria. Our customer service representatives (CSRs) handle incoming calls for home repair services, and their goal is to convince potential customers to book an appointment with a repair technician. This system will ensure they follow our required scripts, handle objections properly, and effectively persuade customers to schedule a visit.
**Key Features & Requirements:**
✅ **AI-Powered Call Analysis:** The system should analyze call recordings or transcriptions to evaluate how well agents follow our script, handle objections, and close appointments.
✅ **Scorecard Generation:** The automation should generate a score for each call based on predefined criteria (e.g., greeting, problem diagnosis, persuasive techniques, closing attempts).
✅ **Feedback & Coaching Insights:** Each agent should receive a summary of their performance, highlighting areas of improvement and strengths.
✅ **Integration with Dialpad & Zapier:** Our company uses **Dialpad**, which provides call recordings, transcriptions, and API access. The system should integrate with Dialpad (via API or Zapier) to automatically process calls.
**Ideal Solution:**
- A custom AI model (or integration with an existing AI tool) that can evaluate conversations and assign scores.
- A dashboard or automated reports where managers can review agent performance.
- The ability to adjust scoring criteria as needed.
**Deliverables:**
- Fully functional AI-based call grading system.
- Integration with **Dialpad & Zapier** for automation.
- Scorecard template or dashboard for agent evaluations.
- Documentation on how the system works and how to adjust grading criteria.
**Who Should Apply:**
- Developers experienced in **AI/NLP (Natural Language Processing)** and speech analysis.
- Experts in API integrations (especially **Dialpad API** and **Zapier**).
- Those with experience in building call analytics or coaching tools.
Please include examples of similar AI automation or call analysis projects you have completed. Let me know if you have any suggestions or improvements for this automation.
Looking forward to your bids!
P.S I attached some screenshots of similar website with these features
I need an automation system to analyze and grade my employees' phone calls based on predefined criteria. Our customer service representatives (CSRs) handle incoming calls for home repair services, and their goal is to convince potential customers to book an appointment with a repair technician. This system will ensure they follow our required scripts, handle objections properly, and effectively persuade customers to schedule a visit.
**Key Features & Requirements:**
✅ **AI-Powered Call Analysis:** The system should analyze call recordings or transcriptions to evaluate how well agents follow our script, handle objections, and close appointments.
✅ **Scorecard Generation:** The automation should generate a score for each call based on predefined criteria (e.g., greeting, problem diagnosis, persuasive techniques, closing attempts).
✅ **Feedback & Coaching Insights:** Each agent should receive a summary of their performance, highlighting areas of improvement and strengths.
✅ **Integration with Dialpad & Zapier:** Our company uses **Dialpad**, which provides call recordings, transcriptions, and API access. The system should integrate with Dialpad (via API or Zapier) to automatically process calls.
**Ideal Solution:**
- A custom AI model (or integration with an existing AI tool) that can evaluate conversations and assign scores.
- A dashboard or automated reports where managers can review agent performance.
- The ability to adjust scoring criteria as needed.
**Deliverables:**
- Fully functional AI-based call grading system.
- Integration with **Dialpad & Zapier** for automation.
- Scorecard template or dashboard for agent evaluations.
- Documentation on how the system works and how to adjust grading criteria.
**Who Should Apply:**
- Developers experienced in **AI/NLP (Natural Language Processing)** and speech analysis.
- Experts in API integrations (especially **Dialpad API** and **Zapier**).
- Those with experience in building call analytics or coaching tools.
Please include examples of similar AI automation or call analysis projects you have completed. Let me know if you have any suggestions or improvements for this automation.
Looking forward to your bids!
P.S I attached some screenshots of similar website with these features