AI based Call Center Transcription Web App
Budget: ₹600 – ₹1,500 INR
Type: Web based Application to transcribe the conversation between the Call Center agent and then convert this to make meaningful information for the managers.
Modus Operandi:
1. The user should be able to put the recorded calls into the system. To begin with only one recording can go in the system at one time
2. #TRANSCRIBE the Call Recording
a. Identify the number of people in the conversation
b. The system should be able to transcribe each of the point spoken by each of the person separately
3. #TRANSLATE the conversation in English language
4.
#ENCRYPT the personal information in the information
a. Name of the user to always be called "Cardholder"
b. Name of the agent to always be called "Agent"
c. Cardholder number to be always replaced by "12345 43210"
5. #INTERPRET the conversation
6. #SUMMARIZE and #CATEGORIZE as 6.a) Query 6.b) Request or as
6.c) Compliant
7. #RATE the conversation & identify the #Learning-Summary from the call
Resources:
1. I will share at least 5 recorded conversations that you can use for testing purpose.
2. I will share the key for Perplexity Al that one can used for #Translation to #Learning Summary. But will be great if you can use a free tool to #Translation and to create #LearningSummary.
Modus Operandi:
1. The user should be able to put the recorded calls into the system. To begin with only one recording can go in the system at one time
2. #TRANSCRIBE the Call Recording
a. Identify the number of people in the conversation
b. The system should be able to transcribe each of the point spoken by each of the person separately
3. #TRANSLATE the conversation in English language
4.
#ENCRYPT the personal information in the information
a. Name of the user to always be called "Cardholder"
b. Name of the agent to always be called "Agent"
c. Cardholder number to be always replaced by "12345 43210"
5. #INTERPRET the conversation
6. #SUMMARIZE and #CATEGORIZE as 6.a) Query 6.b) Request or as
6.c) Compliant
7. #RATE the conversation & identify the #Learning-Summary from the call
Resources:
1. I will share at least 5 recorded conversations that you can use for testing purpose.
2. I will share the key for Perplexity Al that one can used for #Translation to #Learning Summary. But will be great if you can use a free tool to #Translation and to create #LearningSummary.