O365 power virtual agent helpdesk chatbot & automation portal

I’m looking to have an automated chatbot using power virtual agent to support my O365 environment to provide my end users self service. My helpdesk ticketing system in ZenDesk. I would like some issues to escalate to the helpdesk and the helpdesk resources would then use the automation portal (pulling the info from the chatbot and ZenDesk) to provide the potential resolutions (using a collection of azure run books, powershell, etc) and input the appropriate variables through a sharepoint form to have run. It should be able to run the appropriate free Microsoft troubleshooters as well I should be able to pull from confluence wikis, available Microsoft resources and sharepoint repositories. Metrics, reporting, and suggestions for new automations should be implementable