Zoho SalesIQ Support Chatbot
Budget: $750 – $1,500 USD
• Answer common questions instantly, guide prospects to book, and route complex cases to a human.
• Capture key data (pet + owner) early to personalize and speed up service.
• Reduce phone volume by resolving simple tasks in chat.
• Measure conversion, CSAT, and friction points to improve operations.
KPIs & Dashboards
• Conversion: chat → booking %, chat → tour %, grooming appointments set.
• Containment: % resolved by bot; deflection from calls.
• Time to Value: time to first meaningful action (dates entered, location selected).
• CSAT: post-chat thumbs up/down + short reason.
• Drop-off analysis: where users abandon (after policy, after price, etc.).
• Topic heatmap: top intents and unresolved questions by hotel/region.
Documentation of the above, and training handoff
• Capture key data (pet + owner) early to personalize and speed up service.
• Reduce phone volume by resolving simple tasks in chat.
• Measure conversion, CSAT, and friction points to improve operations.
KPIs & Dashboards
• Conversion: chat → booking %, chat → tour %, grooming appointments set.
• Containment: % resolved by bot; deflection from calls.
• Time to Value: time to first meaningful action (dates entered, location selected).
• CSAT: post-chat thumbs up/down + short reason.
• Drop-off analysis: where users abandon (after policy, after price, etc.).
• Topic heatmap: top intents and unresolved questions by hotel/region.
Documentation of the above, and training handoff