WhatsApp Support Chatbot Build
Budget: ₹600 – ₹1,500 INR
I’m setting up a dedicated customer-support channel on WhatsApp and need a chatbot that can handle the first line of interaction. The bot must greet users, supply the information they’re asking for, and guide them through a short question flow so we capture the key details our agents need to resolve issues quickly.
Core expectations
• Runs on the official WhatsApp Business API and remains compliant with all Meta policies.
• Conversational flow covers common FAQs, provides instant answers, and requests the customer’s name, contact reference, and a brief description of the problem.
• Once the basic information is collected, the conversation should be forwarded (or a ticket created) in our existing help-desk/CRM tool—please let me know which integrations you have worked with before.
• Multilingual support is a plus, but English is required from day one.
• I want the interface to be easily updatable so we can add new answers or edit the question sequence without redeploying the entire solution.
Deliverables
- Flowchart or diagram of the full conversation logic
- Fully deployed and tested WhatsApp chatbot, live on my business number
- Simple admin guide showing how to update answers and view captured data
- Brief hand-over call or video explaining the setup and maintenance
If you have previously launched WhatsApp bots for customer service, share a link, screenshot, or short demo so I can see how you structure dialogs and pass data to support agents.
It should not cost monthly recurring bills
Core expectations
• Runs on the official WhatsApp Business API and remains compliant with all Meta policies.
• Conversational flow covers common FAQs, provides instant answers, and requests the customer’s name, contact reference, and a brief description of the problem.
• Once the basic information is collected, the conversation should be forwarded (or a ticket created) in our existing help-desk/CRM tool—please let me know which integrations you have worked with before.
• Multilingual support is a plus, but English is required from day one.
• I want the interface to be easily updatable so we can add new answers or edit the question sequence without redeploying the entire solution.
Deliverables
- Flowchart or diagram of the full conversation logic
- Fully deployed and tested WhatsApp chatbot, live on my business number
- Simple admin guide showing how to update answers and view captured data
- Brief hand-over call or video explaining the setup and maintenance
If you have previously launched WhatsApp bots for customer service, share a link, screenshot, or short demo so I can see how you structure dialogs and pass data to support agents.
It should not cost monthly recurring bills