WhatsApp Logistics Support Chatbot

I need a production-ready WhatsApp chatbot that becomes the first line of customer support for our logistics company. Its main job is to answer routine questions, share shipment updates pulled from our in-house tracking API, and verify deliveries that require OTP confirmation (only on the specific shipment classes we define, not every parcel).

When a request goes beyond the bot’s scripted abilities, it must seamlessly hand the conversation to one of five human agents in the same WhatsApp thread. I already have the endpoints for tracking and status changes; the bot just needs to consume them securely and format the replies in plain language.

Key deliverables:
• Fully deployed WhatsApp Business API or Cloud API integration
• Conversation flows covering customer support, shipment updates, and conditional OTP delivery confirmation
• Agent hand-off logic that round-robins across up to five support reps
• Clean codebase, API documentation, and a brief hand-over session so my team can adjust flows later

If you have solid experience with WhatsApp chatbots, Python/Node or comparable stacks, and RESTful API hooks, let’s get started.