WhatsApp Customer Support Assistant
Budget: $50 – $0 USD
I run an online business that relies on prompt, friendly interaction with our buyers, and I no longer have the bandwidth to keep every conversation flowing. I need someone who can step in and handle all incoming WhatsApp messages, replying in clear, courteous Indonesian, recording any key details, and escalating only the unusual questions I’ll specify during onboarding.
You’ll log in through WhatsApp Web (or the desktop app) during my business hours, greet new prospects, answer product and order-status questions, and keep the chat history tidy so I can review it at a glance. Fast response time and a genuine, customer-first attitude are the priorities; perfect grammar and an eye for tone will set you apart.
Deliverables I’ll review weekly:
• 100 % of customer chats answered within the timeframe we agree on
• A short spreadsheet or note summarising enquiries that required follow-up or couldn’t be resolved on the spot
If you have past experience as an online admin or live-chat agent and are comfortable operating entirely inside WhatsApp, I’d love to start as soon as possible.
You’ll log in through WhatsApp Web (or the desktop app) during my business hours, greet new prospects, answer product and order-status questions, and keep the chat history tidy so I can review it at a glance. Fast response time and a genuine, customer-first attitude are the priorities; perfect grammar and an eye for tone will set you apart.
Deliverables I’ll review weekly:
• 100 % of customer chats answered within the timeframe we agree on
• A short spreadsheet or note summarising enquiries that required follow-up or couldn’t be resolved on the spot
If you have past experience as an online admin or live-chat agent and are comfortable operating entirely inside WhatsApp, I’d love to start as soon as possible.
Related categories:
Customer Support
Customer Service
Social Media Management
Customer Experience
Chatbot