WhatsApp Customer Service Chat Support
Budget: $15 – $25 USD
I need an experienced freelancer to take over my WhatsApp channel and handle all customer-service inquiries that arrive there. The work is entirely chat-based: answering product questions, resolving small issues, recording feedback, and escalating anything that needs higher-level attention.
I already have a WhatsApp Business account in place; what’s missing is a reliable person (or team) who can keep response times low, maintain a friendly tone that matches my brand, and log each conversation in the shared Google Sheet we use for internal tracking.
Please tell me about the WhatsApp or other live-chat customer service experience you have, the average daily volume you’ve managed before, and the tools you typically rely on to stay organized. If you’re comfortable covering weekends or extended hours, mention that as well.
Final deliverables will be:
• Real-time chat coverage during the agreed hours
• Clear, concise chat logs updated daily
• A brief weekly summary of recurring issues or opportunities you notice
I’m ready to start as soon as I find the right fit.
I already have a WhatsApp Business account in place; what’s missing is a reliable person (or team) who can keep response times low, maintain a friendly tone that matches my brand, and log each conversation in the shared Google Sheet we use for internal tracking.
Please tell me about the WhatsApp or other live-chat customer service experience you have, the average daily volume you’ve managed before, and the tools you typically rely on to stay organized. If you’re comfortable covering weekends or extended hours, mention that as well.
Final deliverables will be:
• Real-time chat coverage during the agreed hours
• Clear, concise chat logs updated daily
• A brief weekly summary of recurring issues or opportunities you notice
I’m ready to start as soon as I find the right fit.