WhatsApp Chatbot & Social Lead Suite CRM

I’m ready to streamline our customer conversations and social outreach in one place, and I need an expert who can set up a full workflow around the WhatsApp Business API.

Here’s what I’m aiming for:

• WhatsApp chatbot
– Automated responses for FAQs and common service queries
– Secure user authentication so returning customers are instantly recognised
– Ongoing data collection and analysis to feed our CRM and reporting dashboards

• Lead management
– Lead scoring that updates in real-time as prospects interact with the bot or our social channels
– Automatic follow-up reminders so nothing slips through the cracks
– A clean pipeline view that tracks each prospect from first touch to closing

• Social media posting
– Schedule and publish to Facebook, Twitter, Instagram, Google My Business and Pinterest from a single interface
– Reuse chatbot-captured insights (keywords, questions) to craft targeted posts and improve engagement

I’m comfortable with whichever stack you prefer—native WhatsApp Business API, Twilio, 360Dialog, or another proven provider—so long as the final setup is reliable and comes with clear documentation. Connectors to popular CRMs (HubSpot, Zoho, or similar) would be a plus, though I’m open to a lightweight in-app dashboard if that keeps things efficient.

Deliverables will be:
1. Fully configured WhatsApp Business API with operational chatbot
2. Web-based admin panel or CRM integration covering lead scoring, reminders, and pipeline management
3. Social publishing module linked to the five platforms listed above
4. Brief user guide and a hand-over walkthrough so my team can manage day-to-day tasks without developer support

If this sounds like your wheelhouse, share a short note on similar projects you’ve completed and the tech stack you’d recommend. I’m ready to kick off as soon as we confirm scope and timeline.