WhatsApp Chat Support Assistant
Budget: $50 – $0 USD
I am looking for a reliable virtual assistant who can take over all incoming WhatsApp messages for my small business. The core of the job is simple yet critical: read each inquiry quickly, reply using the tone and guidelines I provide, and make sure no chat goes unanswered or off-brand.
You will receive a short onboarding document with typical questions, model answers, and escalation rules; after that the account is yours to manage day-to-day. Because my customers write mostly in Indonesian with the occasional English request, strong written fluency in both languages is essential.
Deliverables I expect
• Real-time responses during the agreed shift (initially 4 hours/day, Monday-Saturday)
• A brief end-of-day summary highlighting any issues you escalated or could not resolve
• Weekly export of the chat log so I can review service quality
Acceptance criteria
• Average first-response time under 2 minutes during your shift
• Script adherence rate above 95 % (I will spot-check)
• Polite, error-free Indonesian; clear, friendly English when needed
If you have prior experience handling WhatsApp Business accounts or other live-chat tools, please mention it when you apply. A quiet work environment, stable internet, and a genuine desire to help people will set you up for success here. I’m ready to start as soon as I find the right fit, so feel free to ask any clarifying questions and share a quick note on how you keep customers happy online.
You will receive a short onboarding document with typical questions, model answers, and escalation rules; after that the account is yours to manage day-to-day. Because my customers write mostly in Indonesian with the occasional English request, strong written fluency in both languages is essential.
Deliverables I expect
• Real-time responses during the agreed shift (initially 4 hours/day, Monday-Saturday)
• A brief end-of-day summary highlighting any issues you escalated or could not resolve
• Weekly export of the chat log so I can review service quality
Acceptance criteria
• Average first-response time under 2 minutes during your shift
• Script adherence rate above 95 % (I will spot-check)
• Polite, error-free Indonesian; clear, friendly English when needed
If you have prior experience handling WhatsApp Business accounts or other live-chat tools, please mention it when you apply. A quiet work environment, stable internet, and a genuine desire to help people will set you up for success here. I’m ready to start as soon as I find the right fit, so feel free to ask any clarifying questions and share a quick note on how you keep customers happy online.