WhatsApp Auto-Reply & Flow Bot -- 2

I want to turn my WhatsApp Business number into a self-service help line for common questions. The goal is simple: when someone writes in, the system should either fire a quick keyword-based answer or guide them through a short, branching conversation if the topic needs more depth.

Scope of work
• Map out the most frequent questions I receive, translate them into clear keyword triggers, and draft the corresponding replies.
• Design a lightweight conversational flow (think decision-tree) for cases where a single answer is not enough—no endless menus, just two-to-three steps that feel natural.
• Build and deploy the bot on WhatsApp using a reliable tool you are comfortable with—Twilio, WhatsApp Cloud API, Dialogflow, or a similar platform are all fine with me as long as it runs smoothly.
• Hand over the project with documentation so I can tweak keywords, replies, and flow paths on my own later.

Acceptance criteria
• Keyword replies fire within two seconds.
• Flow logic covers every FAQ we list, with no dead ends.
• All text is in clear Bahasa Indonesia.
• A brief video or screen-share demo shows the bot working live in my WhatsApp Business account.