Shopify WhatsApp Support Bot Setup

I run a D2C store on Shopify and want to take customer service and conversion flows to the next level. The priority is a customer-support chatbot that answers common questions, checks order status, and escalates issues over WhatsApp—the channel our audience actually uses.

Once the bot is in place I also need streamlined sales and support funnels built around it. Think pre-purchase quizzes or short forms that qualify shoppers, automated follow-ups that nudge them back to checkout, and post-purchase care that keeps returns low and repeat orders high. All of this should run with minimal manual intervention, so I’m open to tools such as WhatsApp Business API, ManyChat, Tidio, , Klaviyo, or whatever stack you feel is best for Shopify.

Deliverables
• A fully configured WhatsApp chatbot connected to my Shopify store and verified WhatsApp number
• Automated flows for FAQs, order look-ups, and human handoff
• Form-based lead or survey steps that drop data straight into my CRM/email tool
• A simple flowchart or Loom walkthrough showing how to edit texts, add products, or tweak triggers

Acceptance criteria
The bot must reply in under 2 seconds, recognise at least 90 % of the FAQs we map out, and never break the checkout or order-status lookup. I’ll test it on live traffic for 48 hours before sign-off.

If this sounds like your wheelhouse, tell me how you’d tackle the build, which tools you’d pick, and the rough timeline to go live.