Customer Support WhatsApp Chatbot -- 2
Budget: ₹1,500 – ₹12,500 INR
I need a WhatsApp Business chatbot built specifically for customer support. The bot should greet every new contact with a friendly, branded message, answer routine product questions, and fetch real-time order status for existing customers. Whenever the conversation goes beyond those automated paths, the flow must hand over smoothly to a live agent without losing the chat context.
Core functions to cover are automated replies, FAQ response automation, and a reliable live-agent escalation. Greeting messages, product-information snippets, and order-tracking updates all need to sit in a simple knowledge base that I can edit later without touching code.
I am comfortable if you work with the official WhatsApp Business Cloud API, Twilio, Vonage, or a direct Dialogflow integration—whatever you feel is most stable and cost-effective. Preferred stack is Node.js or Python with webhook endpoints, but I’m open to alternatives if you can justify them.
Deliverables:
• Deployed WhatsApp chatbot connected to my verified business number
• Configuration panel or editable file for greetings, FAQs, and order-status API keys
• Tested live-agent handover that passes full chat history to our team in real time
• Brief setup document and 30-minute hand-off call for my team
Acceptance criteria: the bot greets, answers FAQs within three seconds, retrieves order status via our REST endpoint, and escalates to a human on demand without dropping the session.
Core functions to cover are automated replies, FAQ response automation, and a reliable live-agent escalation. Greeting messages, product-information snippets, and order-tracking updates all need to sit in a simple knowledge base that I can edit later without touching code.
I am comfortable if you work with the official WhatsApp Business Cloud API, Twilio, Vonage, or a direct Dialogflow integration—whatever you feel is most stable and cost-effective. Preferred stack is Node.js or Python with webhook endpoints, but I’m open to alternatives if you can justify them.
Deliverables:
• Deployed WhatsApp chatbot connected to my verified business number
• Configuration panel or editable file for greetings, FAQs, and order-status API keys
• Tested live-agent handover that passes full chat history to our team in real time
• Brief setup document and 30-minute hand-off call for my team
Acceptance criteria: the bot greets, answers FAQs within three seconds, retrieves order status via our REST endpoint, and escalates to a human on demand without dropping the session.