Customer Support Chat Application -- 2

I’m looking to have a lightweight chat application built specifically for customer support on my website. The top priority is an automated-response system that can deliver fast replies to incoming questions, keeping customers from waiting in a queue.

What I need from you:
• A clean, web-based chat interface branded “Bales Chat.”
• An automated response engine that can recognise common queries and return instant answers (speed is key).
• Simple dashboard where I can edit, add, or disable response templates without touching code.
• Installation instructions plus basic documentation so I can deploy and maintain the tool myself.

I’m open to how you implement the automation—FAQ look-ups, lightweight AI, or another proven method—as long as customers consistently get quick, accurate answers. Please keep the build lean and focused on this core feature; anything beyond that (such as live-agent handoff or file sharing) can stay optional for a later phase.

If you’ve created similar customer-support chat tools before, include a brief demo or repo link so I can gauge speed and usability.