Customer Chat Response Assistant

I need a dedicated pair of hands to handle “bales chat” duties—promptly replying to every incoming message so potential buyers always feel heard. The sole focus is menjawab pertanyaan pelanggan; you will be answering straightforward inquiries about our products and services without getting into complaint resolution or hard-sell tactics.

Most questions relate to informasi produk atau layanan: pricing, sizes, availability, basic specs. I’ll share a short knowledge base and ready-to-use templates; you’re welcome to add a friendly personal tone as long as the facts stay precise. We work mainly through WhatsApp Business, with the occasional Instagram DM routed through Meta Business Suite.

Deliverables
• Live responses during the agreed shift with a maximum 2-minute first-reply time
• End-of-day summary of common questions and any points that need escalation
• Complete chat logs entered in our shared Google Sheet

Acceptance criteria
• At least 95 % of messages answered within SLA
• No open conversations left at shift’s end
• Consistent, courteous brand voice throughout every reply

If you already navigate WhatsApp Web or similar support tools with ease, that’s a plus and you’ll be able to start quickly.