Content Writing & Chat Support

I need a versatile freelancer who can move comfortably between two connected tasks: creating fresh written content and keeping live conversations flowing. On the writing side, think short-form social captions one day, a full blog post the next, and occasionally a snappy product description when something new launches. Tone and length will shift with each assignment, so you’ll need to adjust voice and structure without losing clarity or personality.

For the chat component, you’ll log in to my web-based chat dashboard during agreed blocks, greet visitors in real time, answer basic questions, and steer the conversation toward the next best step—whether that means sharing an article you just wrote, collecting an email, or flagging me when a complex query appears. The goal is simple: keep people engaged and feeling heard.

I’ll supply brand guidelines, existing resources, and a weekly priorities list. You’ll bring strong written English, fast typing, and the judgment to recognise when to escalate a visitor’s request. Familiarity with tools like WordPress, Buffer or Hootsuite, and any live-chat software (Intercom, Tawk.to, Zendesk Chat, etc.) would be a plus, though I can train the right person.

To make sure we’re the right fit, send a quick note telling me:
• a link to a piece of content you’re proud of
• a sentence or two on how you’d greet a first-time site visitor in chat

Looking forward to collaborating and keeping our audience both informed and engaged.