Business Hours Live Chat Support

I need a reliable chat agent to cover our website’s live-chat queue during regular U.S. business hours (9 AM–5 PM Eastern, Monday to Friday). The sole focus is answering general inquiries—everything from product availability to “How does your service work?”—with quick, friendly, and accurate responses that reflect our brand voice.

If a request veers into technical troubleshooting or order issues, simply capture the visitor’s details and hand the case off to the appropriate internal team; no deep tech or logistics work is expected. We run Intercom, so experience with that or a comparable platform will let you hit the ground running, but any solid live-chat background works.

You’ll receive a concise knowledge base and Slack access to the team for real-time guidance. Daily responsibilities include: staying online the full shift, keeping response times under one minute, logging conversation tags, and sending an end-of-day transcript summary noting common questions or anything needing follow-up.

Let’s start with a one-week trial, and if it’s a good fit, extend into an ongoing role. Looking forward to meeting someone who genuinely enjoys helping customers.