Botpress Agent for Live Chat Support -- 2

I'm looking for an experienced developer to build a customer support agent using Botpress. The agent should be capable of handling live chat interactions with the ability to escalate to a human agent when necessary. The primary platform for this bot will be our website.

Key Requirements:
- Develop a Botpress agent for live chat support
- Implement agent escalation for complex queries
- Support for answering FAQs
- Ability to process returns or refunds
- Provide real-time order status updates

Ideal Skills and Experience:
- Proficiency in Botpress and chatbot development
- Experience with live chat systems and agent escalation
- Strong understanding of customer support processes
- Ability to integrate the bot seamlessly into a website
- Excellent problem-solving and communication skills

I'm eager to enhance our customer support experience with a reliable and efficient Botpress agent. If you have the expertise to bring this project to life, I'd love to hear from you!