Live Chat Customer Support

I need a proactive customer-care professional to manage real-time chat inquiries for my business. The role centres on greeting visitors as soon as they open the chat window, resolving routine questions on the spot, and escalating anything outside the standard FAQ to me in an organised hand-off.

You will be working entirely by chat—no phone calls or email tickets—so fast, friendly typing and clear written Indonesian are essential. Experience with tools such as Zendesk Chat, Intercom, Tawk.to, or a similar live-support platform will help you hit the ground running.

Key deliverables
• Cover agreed-upon chat hours (we will finalise the schedule together)
• Maintain an average first-response time under two minutes
• Keep concise, well-structured chat logs for every conversation
• Flag recurring issues so we can update the knowledge base

I’ll provide the brand voice guide, sample answers, and system access once we begin. Your success will be measured by response speed, accuracy, and the overall satisfaction rating customers leave after each interaction.