SAP SolMan 7.2 ITSM Configuration
Budget: $250 – $750 USD
SAP Solution Manager 7.2 SR2 is freshly installed on Windows Server 2019 with Oracle 19c and is running smoothly. Now I want the environment taken all the way through solman_setup and fully configured for ITSM—specifically Incident Management, Change Management, and Problem Management—in line with SAP best practices and my own documented workflows.
Scope
• Run every remaining solman_setup step, verifying technical prerequisites and finishing the mandatory and optional tasks so the ITSM stack is production-ready.
• Configure the three ITSM components above, mapping them to the detailed process documentation I will supply. This includes roles, transaction types, mail notifications, SLA rules, and any necessary ChaRM integration points.
• Import or create all required reference data (priorities, categories, statuses, etc.) so the tools mirror my existing processes.
• Produce a clear, step-by-step document with screenshots for each configuration activity. The goal is that anyone else could replicate or audit the work without guessing.
Acceptance criteria
1. solman_setup shows all green lights in the final status screen.
2. I can log in with my test user and run a full incident-to-resolution cycle, execute a standard change, and register a problem record without errors.
3. Delivered documentation covers every change you applied, references menu paths/SPRO nodes where relevant, and includes annotated screenshots.
I am ready to grant remote access as soon as we agree on timelines; speed and attention to detail are critical.
Scope
• Run every remaining solman_setup step, verifying technical prerequisites and finishing the mandatory and optional tasks so the ITSM stack is production-ready.
• Configure the three ITSM components above, mapping them to the detailed process documentation I will supply. This includes roles, transaction types, mail notifications, SLA rules, and any necessary ChaRM integration points.
• Import or create all required reference data (priorities, categories, statuses, etc.) so the tools mirror my existing processes.
• Produce a clear, step-by-step document with screenshots for each configuration activity. The goal is that anyone else could replicate or audit the work without guessing.
Acceptance criteria
1. solman_setup shows all green lights in the final status screen.
2. I can log in with my test user and run a full incident-to-resolution cycle, execute a standard change, and register a problem record without errors.
3. Delivered documentation covers every change you applied, references menu paths/SPRO nodes where relevant, and includes annotated screenshots.
I am ready to grant remote access as soon as we agree on timelines; speed and attention to detail are critical.