Work-From-Home Customer Service Rep (Call Center)
Budget: $15 – $25 USD
Conn is a specialty retailer. The Company’s primary product categories include:
Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;
Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges;
Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and
Home office, including computers, printers and accessories.
The company hiring in Albuquerque, New Mexico | Denver, Colorado | Tulsa, Oklahoma | Corpus Christi, Texas | El Paso, Texas
The Customer Service Representative’s responsibilities include, but are not limited to:
Meet monthly contact center performance goals for customer satisfaction, quality, productivity and other key metrics.
Ensure that customers questions and problems are resolved properly and quickly.
Address challenging customers and problems that require escalation outside of the department.
Provide every customer with the highest level of customer service with a reassuring, professional attitude and a willingness to resolve the situation.
Provide support and solutions to customers regarding product or service issues and concerns.
Provide support and solutions to customers regarding product or service issues and concerns.
Maintain accurate customer records by updating account information.
Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;
Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges;
Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and
Home office, including computers, printers and accessories.
The company hiring in Albuquerque, New Mexico | Denver, Colorado | Tulsa, Oklahoma | Corpus Christi, Texas | El Paso, Texas
The Customer Service Representative’s responsibilities include, but are not limited to:
Meet monthly contact center performance goals for customer satisfaction, quality, productivity and other key metrics.
Ensure that customers questions and problems are resolved properly and quickly.
Address challenging customers and problems that require escalation outside of the department.
Provide every customer with the highest level of customer service with a reassuring, professional attitude and a willingness to resolve the situation.
Provide support and solutions to customers regarding product or service issues and concerns.
Provide support and solutions to customers regarding product or service issues and concerns.
Maintain accurate customer records by updating account information.