Telecaller for General Support Calls

# Telecaller & Seller Success Executive for Xelnova Marketplace

## About Xelnova

Xelnova is a fast-growing Indian B2B and B2C e-commerce marketplace helping brands, manufacturers, wholesalers, and retailers expand their online sales. We are looking for a proactive Telecaller & Seller Success Executive who can onboard new sellers and support them throughout their initial selling journey.

## Project Overview

We need a dedicated freelancer who can connect with online sellers, explain the benefits of selling on Xelnova, assist them with registration, guide them through their first product listings, and ensure a smooth onboarding experience.

The ideal candidate should be comfortable with telecalling, WhatsApp communication, email follow-ups, CRM management, and basic e-commerce seller support.

## Responsibilities

### Seller Acquisition & Telecalling

* Contact potential sellers through phone calls.
* Explain Xelnova's seller benefits and marketplace opportunities.
* Convert interested prospects into registered sellers.
* Build and maintain seller relationships.

### Seller Onboarding

* Guide sellers through account registration.
* Help complete profile and business verification.
* Ensure all required documents are submitted correctly.

### First Listing Support

* Assist sellers in creating their first product listings.
* Guide them on product titles, descriptions, pricing, and images.
* Coordinate with the internal team for listing approvals if required.

### CRM & Follow-ups

* Maintain seller records in CRM.
* Schedule and complete follow-up calls.
* Track onboarding progress and seller activity.
* Update lead status regularly.

### Seller Support & Query Resolution

* Respond to seller queries via phone, email, and WhatsApp.
* Resolve basic onboarding and listing-related issues.
* Coordinate with internal teams when escalation is required.

## Desired Skills

* Excellent communication in Hindi and English.
* Experience in telecalling, sales, customer support, or marketplace onboarding.
* Familiarity with e-commerce platforms and seller operations.
* Basic knowledge of Excel, Google Sheets, and CRM tools.
* Strong follow-up and relationship-building skills.

## Success Metrics

* Number of sellers onboarded.
* Seller activation rate.
* First listings successfully created.
* Follow-up completion rate.
* Seller satisfaction and retention.

## Why Join Xelnova?

* Opportunity to work with a growing e-commerce marketplace.
* Flexible remote working.
* Performance-based incentives.
* Long-term engagement for high performers.
* Direct impact on marketplace growth and seller success.