Swedish-Compatible Outbound Sales Call System

I need a complete system for outbound sales calls to leads, fully compatible with Swedish phone numbers. The system will be used by 4 sales agents, so we’ll need 4 active lines.

Core Requirements

Call Functionality

Make and receive calls using Swedish numbers

Support for VoIP or cloud-based calling (no need for physical SIM cards)

Local caller ID display (Swedish numbers shown when calling)

Call Recording & Monitoring

Automatically record all outbound and inbound calls

Store recordings securely in the system

Ability to listen back to calls for quality control and training

Optional live monitoring or whisper mode for supervisors

Lead & Call Management

Upload or import lead lists (CSV or Excel)

Display lead information on screen during the call

Add notes, tags, and outcomes after each call

Track call history per lead

Reports & Analytics

Overview of total calls, duration, results per agent

Export reports for follow-up and KPI tracking

Team Access

4 user accounts with role-based access (admin/agent)

Dashboard for managing agents and viewing activity