Spanish Call Quality Auditor
Budget: $2 – $8 USD
To manage an AI-based voice moderation system. To train and benchmark it accurately, I need an experienced call-center professional who can listen to more than 20 Spanish-language customer-support calls each day, evaluate the agent–caller interaction in real time or shortly after, and capture the findings in a concise quality-assurance report.
Here is what the job involves:
• Access the recorded or live customer-support calls I provide (all in Spanish).
• Score each call against clarity, empathy, policy compliance, call-flow adherence, and overall customer experience.
• Highlight specific audio segments that illustrate strengths or issues, then recommend concrete improvements the AI moderator should flag in the future.
• Submit a daily report in my template (Excel or Google Sheets is fine) so I can feed the data directly into the AI training pipeline.
Success for me means receiving accurate, unbiased assessments every day and actionable insights that improve both human agent performance and the precision of our AI voice moderation engine. If you have a strong background in Spanish call-center quality assurance and the stamina to handle a high volume of files, I’m eager to review your proposal.
Here is what the job involves:
• Access the recorded or live customer-support calls I provide (all in Spanish).
• Score each call against clarity, empathy, policy compliance, call-flow adherence, and overall customer experience.
• Highlight specific audio segments that illustrate strengths or issues, then recommend concrete improvements the AI moderator should flag in the future.
• Submit a daily report in my template (Excel or Google Sheets is fine) so I can feed the data directly into the AI training pipeline.
Success for me means receiving accurate, unbiased assessments every day and actionable insights that improve both human agent performance and the precision of our AI voice moderation engine. If you have a strong background in Spanish call-center quality assurance and the stamina to handle a high volume of files, I’m eager to review your proposal.