Live Intake Agent (24/7 Rotation) | $4/hr + commission | Long-Term
Budget: $2 – $8 USD
We are hiring full-time Live Intake Agents to handle inbound and outbound calls for accident claimants seeking legal assistance. This is a long-term position with consistent hours, stable work, and a clear schedule.
We are looking for reliable, fluent English speakers who can follow scripts, handle sensitive conversations with empathy, and manage intake tasks accurately.
⭐ Position Overview
Your role will include:
Calling new leads within 60 seconds of receiving them
Completing a structured intake questionnaire (accident details, injuries, etc.)
Making outbound calls to leads who have opted in
Completing a minimum of 5 follow-up attempts per lead
Assisting claimants in signing digital documents (DocuSign or similar)
Recording all notes and call details accurately in the CRM
Handling calls professionally and with empathy at all times
There is NO cold calling — all leads are warm and expecting contact.
⭐ Work Schedule (24/7 Operation)
This position requires working 12-hour shifts on a rotating schedule.
Shift Options
Day Shift: 7:00 AM – 7:00 PM
Night Shift: 7:00 PM – 7:00 AM
Rotation
We operate on a 3–4 rotation, meaning:
Week 1: Work 3 days
Week 2: Work 4 days
(then repeat)
Weekend Requirement
You must be available for weekend rotation.
You will NOT work every weekend — shifts rotate.
Some weeks you will work weekends, some weeks you will not.
This is a true 24/7 intake operation, so flexibility is important.
⭐ Compensation
$4/hr + commission
Paid weekly through Upwork
Long-term, stable employment
Opportunities for performance-based bonuses
⭐ Requirements
Applicants MUST have:
Excellent English speaking & listening skills
Strong communication, patience, and empathy
Ability to follow scripts exactly as provided
Ability to handle long 12-hour shifts
Quiet home workspace
Reliable high-speed internet
USB headset with microphone
Laptop or desktop computer
⭐ Preferred (Not Required)
Call center experience
Customer service or dispatcher background
Experience handling US clients
CRM or intake software experience
⭐ To Apply
Please include:
A short voice sample (30–60 seconds)
A brief description of your call center or customer service experience
Whether you prefer Day Shift or Night Shift
Confirmation that you can work weekends on rotation
Confirmation that you can work 12-hour shifts
This role is ideal for you if:
You want stable, long-term work
You have strong English and a calm, friendly tone
You can follow procedures correctly
You are dependable, punctual, and professional
We are looking for reliable, fluent English speakers who can follow scripts, handle sensitive conversations with empathy, and manage intake tasks accurately.
⭐ Position Overview
Your role will include:
Calling new leads within 60 seconds of receiving them
Completing a structured intake questionnaire (accident details, injuries, etc.)
Making outbound calls to leads who have opted in
Completing a minimum of 5 follow-up attempts per lead
Assisting claimants in signing digital documents (DocuSign or similar)
Recording all notes and call details accurately in the CRM
Handling calls professionally and with empathy at all times
There is NO cold calling — all leads are warm and expecting contact.
⭐ Work Schedule (24/7 Operation)
This position requires working 12-hour shifts on a rotating schedule.
Shift Options
Day Shift: 7:00 AM – 7:00 PM
Night Shift: 7:00 PM – 7:00 AM
Rotation
We operate on a 3–4 rotation, meaning:
Week 1: Work 3 days
Week 2: Work 4 days
(then repeat)
Weekend Requirement
You must be available for weekend rotation.
You will NOT work every weekend — shifts rotate.
Some weeks you will work weekends, some weeks you will not.
This is a true 24/7 intake operation, so flexibility is important.
⭐ Compensation
$4/hr + commission
Paid weekly through Upwork
Long-term, stable employment
Opportunities for performance-based bonuses
⭐ Requirements
Applicants MUST have:
Excellent English speaking & listening skills
Strong communication, patience, and empathy
Ability to follow scripts exactly as provided
Ability to handle long 12-hour shifts
Quiet home workspace
Reliable high-speed internet
USB headset with microphone
Laptop or desktop computer
⭐ Preferred (Not Required)
Call center experience
Customer service or dispatcher background
Experience handling US clients
CRM or intake software experience
⭐ To Apply
Please include:
A short voice sample (30–60 seconds)
A brief description of your call center or customer service experience
Whether you prefer Day Shift or Night Shift
Confirmation that you can work weekends on rotation
Confirmation that you can work 12-hour shifts
This role is ideal for you if:
You want stable, long-term work
You have strong English and a calm, friendly tone
You can follow procedures correctly
You are dependable, punctual, and professional