LIVE SUPPORT
Budget: $250 – $750 USD
We are looking for a live support manager to maintain a 24/7 customer base on an online betting platform. Providing quick and solution-oriented responses to all interactions, from membership registration and deposit/withdrawal requests to bonus information and complaint management, is crucial.
What I offer: • Ready-made macro response templates, detailed procedural documents, and CRM access
• Close mentoring and the possibility of receiving regular feedback
What I expect from you:
• At least 3 years of experience in live support or call center operations in the online betting industry
• Ability to remain calm under high traffic and manage multiple chats
• Flexible time schedule suitable for shift work
• Practical proficiency in live chat, ticket systems, Telegram, or similar tools
A short profile page, examples of previous projects/work that can be used as references, and a suitable work extension sharing are sufficient during the application process. We will conduct an initial evaluation of the process together with a final performance report from the first week.
If you are able to quickly adapt to the team and contribute to growing our goals, then we are the one to focus on.
What I offer: • Ready-made macro response templates, detailed procedural documents, and CRM access
• Close mentoring and the possibility of receiving regular feedback
What I expect from you:
• At least 3 years of experience in live support or call center operations in the online betting industry
• Ability to remain calm under high traffic and manage multiple chats
• Flexible time schedule suitable for shift work
• Practical proficiency in live chat, ticket systems, Telegram, or similar tools
A short profile page, examples of previous projects/work that can be used as references, and a suitable work extension sharing are sufficient during the application process. We will conduct an initial evaluation of the process together with a final performance report from the first week.
If you are able to quickly adapt to the team and contribute to growing our goals, then we are the one to focus on.