Call Center Survey Manager

This project centers on running outbound phone surveys designed strictly for market-research purposes. I will supply the calling lists, scripts, and an online dashboard; your role is two-fold. First, you will act as the front-line caller, reaching respondents, following the scripted questionnaire word-for-word, and logging every answer in the CRM in real time. Second, you will step in as a light manager: tracking daily metrics, giving quick feedback to any new callers we add, and suggesting script tweaks when response rates dip.

A friendly, confident voice, solid English, and prior experience with VoIP dialers such as Five9, Dialpad, VICIdial, or a similar cloud system keep the workflow smooth. You will need a quiet place to work, a reliable headset, and steady internet so call quality never drops.

Deliverables I will sign off on:
• Completed survey logs for each call list, exported to Google Sheets.
• Daily call-volume and completion report before end of shift.
• Weekly summary highlighting trends, challenges, and any script recommendations.
• Required: audio samples for -checking quality of calls.

* Please provide accents and charge per complete survey.

Once we establish a steady rhythm the campaign will expand, so the management element will grow alongside your results.