Call Center QA QC Leader Required Parttime
Budget: ₹12,500 – ₹37,500 INR
Hi,
We have Call center Analysis tool. Data are call center conversions between agent and customer.
We need someone partime just 10 hours a week or 40 hours a month who is specialist agent and know what kinda conversion happening between Agent and customer.
Analyze data, and suggest the best business outcomes.
Ideally guy who works with QA/QC Department or Team Leader in call center.
Background -
Our client will have lots of human agents in their call center and our system import those Agent-Customer audio data .
Our tool have following features
Call Analysis Dashboard,Script Flow Rules/Adherence, Resolution analysis.Searchable Transcript ,NLP/NLU based system,Voice player and drill down tools ,Agent Leader Board, Agent Performance, Stereo Support , Audit Trail System.
I need someone to effectively use our system and guide us/our clients. Build up weekly reports.
Task include -
QA/QC a call by listening to random calls and focusing on the system outcome
Great Understanding of business metrics ,
Generate usable reports from lots of data from dashboard
Guide parameter to improve softskills
Guide a flow on how to improve AHT
Monitor platform and report important activity to client
We will discuss with right candidate who works with call center team leading experience.
We have Call center Analysis tool. Data are call center conversions between agent and customer.
We need someone partime just 10 hours a week or 40 hours a month who is specialist agent and know what kinda conversion happening between Agent and customer.
Analyze data, and suggest the best business outcomes.
Ideally guy who works with QA/QC Department or Team Leader in call center.
Background -
Our client will have lots of human agents in their call center and our system import those Agent-Customer audio data .
Our tool have following features
Call Analysis Dashboard,Script Flow Rules/Adherence, Resolution analysis.Searchable Transcript ,NLP/NLU based system,Voice player and drill down tools ,Agent Leader Board, Agent Performance, Stereo Support , Audit Trail System.
I need someone to effectively use our system and guide us/our clients. Build up weekly reports.
Task include -
QA/QC a call by listening to random calls and focusing on the system outcome
Great Understanding of business metrics ,
Generate usable reports from lots of data from dashboard
Guide parameter to improve softskills
Guide a flow on how to improve AHT
Monitor platform and report important activity to client
We will discuss with right candidate who works with call center team leading experience.