Bilingual Property Management Call Agent
Budget: $8 – $15 USD
I run a multi family property-management portfolio and want every incoming call handled seamlessly in both English and Spanish. You will log in remotely to our phone system and AppFolio account, greet tenants and prospects fluently in either language, and resolve or route the issue on the first call whenever possible.
Day-to-day you will be taking leasing inquiries, opening and updating maintenance requests, collecting rent over the phone, and calmly fielding the occasional tenant complaint. All notes, follow-ups, and status changes must be recorded inside AppFolio so my onsite team always has real-time context.
Fluent, confident communication in Spanish and English is essential; conversational or basic levels won’t be enough for the volume and variety of calls we receive.
Deliverables I will review weekly:
• Call log with outcomes and next steps captured in AppFolio
• Accurate rent-collection records matched to tenant ledgers
• Maintenance tickets opened with concise, complete notes
• Prompt escalation of any urgent issues that need my direct input
If you already have quiet workspace, a reliable headset, and experience supporting property managers, you’ll be up to speed quickly. I’m ready to start as soon as I find the right voice for our residents.
Day-to-day you will be taking leasing inquiries, opening and updating maintenance requests, collecting rent over the phone, and calmly fielding the occasional tenant complaint. All notes, follow-ups, and status changes must be recorded inside AppFolio so my onsite team always has real-time context.
Fluent, confident communication in Spanish and English is essential; conversational or basic levels won’t be enough for the volume and variety of calls we receive.
Deliverables I will review weekly:
• Call log with outcomes and next steps captured in AppFolio
• Accurate rent-collection records matched to tenant ledgers
• Maintenance tickets opened with concise, complete notes
• Prompt escalation of any urgent issues that need my direct input
If you already have quiet workspace, a reliable headset, and experience supporting property managers, you’ll be up to speed quickly. I’m ready to start as soon as I find the right voice for our residents.