Outlook Add on

Looking to create a add on to handle IT escalation Matrix and automatic follow-up system .
Post installation of Add on , IT escalation Icon will be added into the Menu

Step 1. User clicks on the IT escalation Icon and a form will open with options to select
a. infrastructure issue
b. Application Issue
c. infra and application combined

If infrastructure is selected the user files the following fields
- location of the office
- country of Operations
- mission name
- IP address of the system
- Area if Issue
- Issue description
- error upload if any

On submission - email will be sent to the defined email addresses and system will automatically do the follow up . SLAs are defined as follows
Level 1 - immediate
Level 2 - 6 hours
Level 3 - 12 hours
Level 4 - 24 hours
Level 5 - 36 hours
Different emails will be configured for both infrastructure and application related issues

Step 2 - system will search the email and and add ticket number using the subject. If ticket is not found then ask user to input the ticket to do automatic follow-up, if ticket isn’t closed.

Admin should be be able to create levels and updated / add / edit email addresses