DTMF Logging Integration for 3CX
Budget: £250 – £750 GBP
I use 3CX as my phone system and I want every DTMF key pressed during an incoming call to be captured and stored for later analysis. No custom or exotic tones are involved—just the normal RFC-standard digits callers enter on their keypad.
Scope of work
• Detect DTMF on all INCOMING calls handled by my 3CX instance.
• Write each sequence (with time stamp and caller ID if available) to a database or flat log file that I can easily export.
• Leave existing call flow, recordings, routing, IVR prompts, etc. untouched. The solution should sit transparently behind the scenes.
Preferred approach
I am open to Call Flow Designer, a C# add-in, a REST web hook, or any other 3CX-supported method as long as it remains upgrade-safe and requires minimal maintenance from my side. Please specify what you intend to use.
Acceptance criteria
1. Place a test call, press random digits, hang up—log shows the exact sequence in order.
2. Logging continues to work after a 3CX service restart.
3. Clear hand-off instructions so I can change the log destination later if needed.
If you have previously worked with 3CX DTMF capture or similar SIP/VoIP integrations, let me know; a quick demo or reference will help speed up selection.
Needs to be done within a 48 time frame
Scope of work
• Detect DTMF on all INCOMING calls handled by my 3CX instance.
• Write each sequence (with time stamp and caller ID if available) to a database or flat log file that I can easily export.
• Leave existing call flow, recordings, routing, IVR prompts, etc. untouched. The solution should sit transparently behind the scenes.
Preferred approach
I am open to Call Flow Designer, a C# add-in, a REST web hook, or any other 3CX-supported method as long as it remains upgrade-safe and requires minimal maintenance from my side. Please specify what you intend to use.
Acceptance criteria
1. Place a test call, press random digits, hang up—log shows the exact sequence in order.
2. Logging continues to work after a 3CX service restart.
3. Clear hand-off instructions so I can change the log destination later if needed.
If you have previously worked with 3CX DTMF capture or similar SIP/VoIP integrations, let me know; a quick demo or reference will help speed up selection.
Needs to be done within a 48 time frame