Create MS Dynamics Customer service workspace case prototype using data from Case and external APIs
Budget: $30 – $250 USD
Write proposal for case handling solution using Microsoft Dynamics 365 Customer Service that will ensures the following:
Provide support of the installation of Microsoft Dynamics 365 on the cloud
To provide general configuration and implementation support services to modernize and enhance our existing customer service system for handling internal and external stakeholder customer support and information requests and inquiries.
Creating automated standardized process for customer service requests for internal and external customers to request information or case filling.
Insure Documents are filed in compliance with various rules, and Focuses on keeping cases moving toward final adjudication.
Consistent method for tracking and evaluating the quality of our service.
Standardized processes for engaging with and responding to stakeholder inquiries and concerns.
Writing Proposal that will include base setup, configuration, and training for Microsoft Dynamics 365 Customer Service and Digital Messaging with telephony, as well as customer support and resolution services during the installation and deployment.
Provide support of the installation of Microsoft Dynamics 365 on the cloud
To provide general configuration and implementation support services to modernize and enhance our existing customer service system for handling internal and external stakeholder customer support and information requests and inquiries.
Creating automated standardized process for customer service requests for internal and external customers to request information or case filling.
Insure Documents are filed in compliance with various rules, and Focuses on keeping cases moving toward final adjudication.
Consistent method for tracking and evaluating the quality of our service.
Standardized processes for engaging with and responding to stakeholder inquiries and concerns.
Writing Proposal that will include base setup, configuration, and training for Microsoft Dynamics 365 Customer Service and Digital Messaging with telephony, as well as customer support and resolution services during the installation and deployment.