Customer Experience Journey for Retail Banking
Budget: $10 – $30 USD
I'm looking for a comprehensive customer experience journey that leverages technology for various aspects of retail banking, such as hire purchase, mortgages, credit cards, personal loans, and share margin. The document should not exceed 8 pages and should cover the following:
- Key vision and mission
- Strategy and blueprint
- Omnichannel integration for all customer contact points (e.g., Call centre, email, SMS, WhatsApp, website, sales, online platform, collections, etc.)
- Expected business outcomes with key measurements
- Integration of hyper technology, AI, and automation
- Proactive fraud detection and enhanced security management
- Implementation roadmap for short (<1 year), medium (>1-3 years), and long term (>3 years)
Ideal candidates for this project should have:
- Extensive knowledge and experience in retail banking
- Proficiency in customer experience strategy development
- Familiarity with hyper technology, AI, and automation
- Ability to create an implementation roadmap
- Skills in fraud detection and security management.
Please note, critical areas for this journey include credit cards, hire purchase loans, current and saving accounts, and mortgages. The project requires a strategic, tech-oriented, and customer-centric approach.
- Key vision and mission
- Strategy and blueprint
- Omnichannel integration for all customer contact points (e.g., Call centre, email, SMS, WhatsApp, website, sales, online platform, collections, etc.)
- Expected business outcomes with key measurements
- Integration of hyper technology, AI, and automation
- Proactive fraud detection and enhanced security management
- Implementation roadmap for short (<1 year), medium (>1-3 years), and long term (>3 years)
Ideal candidates for this project should have:
- Extensive knowledge and experience in retail banking
- Proficiency in customer experience strategy development
- Familiarity with hyper technology, AI, and automation
- Ability to create an implementation roadmap
- Skills in fraud detection and security management.
Please note, critical areas for this journey include credit cards, hire purchase loans, current and saving accounts, and mortgages. The project requires a strategic, tech-oriented, and customer-centric approach.