Creating Telecom Customer service documentation process And Transparency documentation

This project is time sensitive and is needed for quick submission. This project is for GSMA application and requirements are to write documents and present them as evidence for the institution. info to be taken from the Terms & Condition document if not found you will be creating new documents. The documents needed are in pages 6 & 7 of R4 Mobile money certification document attached. only the work to be done is in pages 6 &7